Effective 7 October 2026
In short
| Situation | Outcome |
|---|---|
| You cancel 12 hours or more before the slot | Full refund |
| You cancel less than 12 hours before | No refund; the practitioner may offer to reschedule once |
| You do not attend | No refund |
| The practitioner cancels or does not attend | Full refund, or a free reschedule if you prefer |
| The call fails for a technical reason on our side or the practitioner's | A free reschedule, or a full refund |
| Course bought within the last 7 days, with less than 20% of paid lessons watched | Full refund |
Consultations
You can cancel a booking from the app, or by writing to us with the email address you booked with. The 12-hour window is measured from the start time of the slot. A slot cancelled in time is released to other clients.
If you are more than 15 minutes late, the practitioner may treat the booking as missed. If the practitioner is more than 15 minutes late, you may choose a refund or a new time.
Emergency slots
When you win an emergency slot by bid, you pay the winning amount. If the practitioner withdraws the slot, you receive a full refund. If you do not pay in time, the slot passes to the next bidder and nothing is charged.
Courses and the academy
The first lesson of every course is free so that you can judge it before paying. After purchase, you may ask for a full refund within 7 days if you have watched less than 20% of the paid lessons. Programme fees for the astrotherapist pathway, where charged, are refundable in proportion to the modules not yet started, if you withdraw before assessment.
How refunds are paid
- Razorpay (web): refunded to the original payment method. Once approved, banks usually credit it within 5–7 working days.
- Google Play (Android): refunded through Google Play to your Google payment method. You may also request a refund from Google directly under Google Play's refund policies.
- Apple (iPhone, iPad, Mac): Apple handles refunds for purchases made through Apple; request them at reportaproblem.apple.com.
We do not charge any fee for processing a refund.
How to ask
Write to privacy@karmikarchitect.com with the email address you booked or bought with, the date of the booking or purchase, and the order id if you have it. We acknowledge requests within 48 hours and decide within 7 working days.
If you disagree
If you are not satisfied with our decision, contact our grievance officer. Your rights under the Consumer Protection Act, 2019 are not affected by this policy.