Effective 7 October 2026
Grievance officer
In accordance with the Information Technology Act, 2000 and the rules under it, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023:
| Name | Dr Rushi Jariwala |
| Designation | Grievance Officer |
| Company | Parimarjit Healthcare Private Limited (CIN U86909GJ2023PTC144405) |
| Address | 73, Kasturba Mahila Society, P P Patiya, Rander, Surat, Gujarat 395005, India |
| privacy@karmikarchitect.com |
How to raise a grievance
Email the grievance officer with:
- your name and the email address you used with us;
- what happened, and when;
- any booking, order or licence number involved;
- what you would like us to do.
Timelines
| Step | When |
|---|---|
| Acknowledgement, with a reference number | Within 24 hours |
| Resolution, with reasons | Within 15 days |
| Removal of unlawful content reported to us | As fast as the law requires, and within 72 hours at most |
If you are not satisfied
- Personal data: you may complain to the Data Protection Board of India once you have used our grievance process.
- Consumer complaints: you may contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or approach the appropriate Consumer Commission.
- Practitioner conduct: complaints are handled under our code of conduct, which can lead to suspension or revocation of a licence.